Cancellation Policy
At Success India Holidays, we understand that travel plans may change unexpectedly. Please read the following cancellation, refund and rescheduling policy carefully before confirming your booking.
1. Booking Amendment
- 20% of the total package cost will be charged for any booking amendment or travel plan change.
- 30% cancellation charge applies after booking confirmation or hotel voucher issuance.
2. Cancellation Charges
- 45 days or more before departure – 30% of package cost.
- 35 to 44 days before departure – 40% of package cost.
- 22 to 34 days before departure – 50% of package cost.
- 14 to 21 days before departure – 100% of package cost.
- No flexibility or changes will be allowed during the travel period.
3. Train & Flight Tickets
Train, Flight and Airline ticket cancellation charges will be applicable as per Indian Railway or Airline policies. Refunds will only be processed after receiving the amount from the respective provider.
4. Force Majeure
No cancellation or refund shall be applicable in case of bad weather, landslides, natural disasters, terrorism, government restrictions or any situation beyond the control of Success India Holidays. However, we will provide all possible assistance.
5. Hotel & Supplier Policies
Hotel cancellations, transport providers and other service suppliers will follow their own cancellation and refund policies wherever applicable.
6. Written Cancellation
- All cancellations must be communicated through Email.
- Any amendment or modification in the booking must also be submitted in writing.
7. Pandemic / Virus Situation
No refund shall be applicable due to pandemic, virus outbreak or similar situations. However, travel dates may be amended for future bookings, subject to availability.
8. Advance Payment
Any advance amount paid for booking confirmation is strictly non-refundable.
Travel Insurance
Travel Insurance is available on request and is provided by a third-party insurance company. Cancellation and claim settlement will be governed by the insurer's policy.
Refund After Cancellation
Refunds, wherever applicable, will be processed within 14 working days from the cancellation date.
Refunds related to Railway, Airline or Volvo bookings will be processed only after receiving the refund from the respective service provider.
Prepone & Postpone Policy
- Please inform us via email at least 10 days before your travel date.
- No service charge will apply for prepone/postpone requests; however, hotel or supplier charges (if any) will be applicable.
- Revised costing will depend upon hotel availability, transport availability and seasonal pricing.
- No changes will be accepted within 10 days of travel except under exceptional circumstances such as strikes or adverse weather.
- Your advance amount can be utilized for a future booking within 1 year from the date of advance payment.
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